Return Policy – Loose Diamond Net

At Loose Diamond Net, we stand behind the craftsmanship, authenticity, and quality of every piece we offer. Your satisfaction is important to us, and we aim to provide a transparent and fair return process. Please review this policy carefully before placing an order.

14-Day Return Window

We offer a 14-day return period from the date your order is delivered. Return requests must be submitted within this timeframe and approved prior to shipment. Returns requested after 14 days from the order delivery will not be accepted.

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:
• Item must be unused and unworn
• Returned in the same condition as received
• Original packaging, certificates, and tags included
• Proof of purchase required
• Return authorization approved before shipping

Items sent back without prior authorization will not be accepted.

How to Request a Return

To start a return, contact: info@loosediamondnet.com
If approved, you will receive return authorization, instructions, and a return shipping label (when applicable).

Return Address:
400 Rella Blvd, Suite 207-855
Montebello, NY 10901, United States

Damaged, Incorrect, or Misrepresented Items

Please inspect your item upon delivery. If your order arrives damaged, defective, or materially different from its description, contact us immediately so we can evaluate and resolve the issue. Once confirmed, we will provide a replacement, repair, or refund as appropriate.

Custom & Personalized Items (Non-Returnable)

The following items are final sale unless defective or incorrectly produced:
• Custom-made jewelry
• Engraved or personalized pieces
• Special-order settings or modified designs
• Made-to-order or bespoke rings

If unsure about eligibility, please contact us before purchasing.

Refund Process

Once your return is received and inspected, you will be notified of approval status. Approved refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or credit card provider. If more than 15 business days have passed since approval, please contact us.

Fair Use of Our Return Policy

Returns or refunds will not be accepted when the item matches all listed specifications, certification details are accurate, and no manufacturing defect is present. Unauthorized chargebacks or disputes without valid cause may result in account or order restrictions. We are happy to provide certificates, detailed specifications, photos, videos, and consultation assistance prior to purchase to help customers make informed decisions.

Try-Out Purchases & Upgrade Policy

Loose Diamond Net does not offer jewelry for temporary use or “try-out” purposes. Exchanges and upgrades may be offered at our discretion; however, refund requests made after initiating an upgrade or exchange process will not be approved. Policies are enforced consistently to ensure fairness for all customers.

Questions

For assistance, please contact info@loosediamondnet.com.