Question 1

How long will it take to receive my order?

Accepted Answer

At Loosediamondnet.com, we pride ourselves on efficient processing and transparent timelines:Express Collection: Ships the same day and typically arrives within 2–3 business days.All Other Orders: Processing and shipping generally take 5–7 business days, depending on the item and destination.You’ll receive full tracking details as soon as your order is on its way. If you need your diamond by a specific date, feel free to reach out — we’re happy to help prioritize your order whenever possible.

Question 2

How to track my order?

Accepted Answer

If you've already made an order, just log into your account to check the latest updates. As soon as your order is on its way from our office, you'll get a notification about the shipment.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or reach us out at info@loosediamondnet.com.

Question 5

What payment methods do you accept?

Accepted Answer

We accept a variety of secure payment methods, including PayPal, MasterCard, credit cards, and American Express.

Question 6

What is your return policy?

Accepted Answer

Return Policy – Loose Diamond NetWe stand behind the quality and integrity of our products and want you to be completely satisfied with your purchase. Please read our return policy carefully before placing an order.14-Day Return WindowWe offer a 14-day return policy, which means you have 14 days from the date you placed your order to request a return.Eligibility for ReturnTo be eligible for a return:• The item must be in the same condition that you received it: unused, unworn, with original tags and packaging intact.• A receipt or proof of purchase is required.• You must request a return and receive approval before sending the item back.Please note: Returns requested after 14 days from the order date will not be accepted.How to Start a ReturnTo request a return, please contact us at info@loosediamondnet.com.If approved, you’ll receive a return shipping label and full instructions.Return address:400 Rella Blvd, Suite 207-855, Montebello, NY 10901Items sent back without prior return authorization will not be accepted.Damaged, Incorrect, or Misrepresented ItemsPlease inspect your item upon delivery. If the item is damaged, defective, or materially different from its description, contact us immediately so we can evaluate and resolve the issue. We are happy to provide a replacement or refund in such cases.Exceptions / Non-Returnable ItemsCertain custom or personalized items (e.g., engraved rings, custom settings) are non-returnable unless they arrive damaged or do not meet the provided specifications.If you’re unsure about your item’s eligibility, please contact us at info@loosediamondnet.com.RefundsOnce your return is received and inspected, you’ll be notified of the approval status.• If approved, you’ll be refunded to your original payment method within 10 business days.• Refund timing may vary depending on your bank or credit card provider.If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.

Question 7

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 8

Is Lab diamond real diamond?

Accepted Answer

Absolutely ! Lab-grown diamonds are just as genuine as those extracted from the earth. The only difference is that lab-grown diamonds are cultivated in a controlled environment. They possess the same chemical, physical, and optical characteristics as their mined counterparts, showcasing the same brilliance, fire, and sparkle that make diamonds so captivating.

Question 9

Can you spot difference between Lab and Natural diamond?

Accepted Answer

You can't really spot the difference between a lab-grown diamond and a natural one just by looking at them; it takes a skilled gemologist with the right tools to see the tiny details in how the diamond formed and any inclusions when viewed up close.

Question 10

What If I lost my diamond paperwork?

Accepted Answer

LooseDiamondNet maintains digital records of all certificates, invoices, and appraisals. Should you require a replacement or an updated appraisal, please reach out to us at info@loosediamondnet.com, and we will be happy to assist you.

Question 11

How do I know if Diamond is authentic?

Accepted Answer

Every stone from LooseDiamondNet is accompanied by a certificate from one of the top gemology labs : The GIA (Gemological Institute of America) and the IGI ( International Gemological Institute).

Question 12

What is the Ring Builder?

Accepted Answer

Our Ring Builder lets you design your own dream ring by selecting a loose diamond and pairing it with a setting of your choice. It’s a simple, step-by-step process that gives you full control over your ring’s final look.

Question 13

Can I use a lab-grown or natural diamond with the Ring Builder?

Accepted Answer

Yes — both options are available. You can choose between natural or certified lab-grown diamonds depending on your preference and budget.

Question 14

How long does it take to receive the custom ring?

Accepted Answer

Typically, custom rings are ready within 2–3 weeks after finalizing your design and payment. We’ll keep you updated every step of the way.

Question 15

What if I can’t find a setting I like? Can you create a custom order for me?

Accepted Answer

Yes, absolutely! We do custom orders. Just send us your inspiration—whether it's a photo, sketch, or idea—via live chat or email us at info@loosediamondnet.com, and we’ll bring your vision to life.

Question 16

Can I return a custom order if I change my mind?

Accepted Answer

Custom orders are non-returnable, as each piece is made specifically for you based on your chosen diamond, setting, and design.

Question 17

How long does it take to receive my custom ring?

Accepted Answer

Custom rings typically take 2 to 4 weeks to complete, depending on the order volume we’re currently managing. We’ll keep you updated throughout the entire process so you know exactly when to expect your piece.

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📞 Contact Us

📍 Mailing Address:
LooseDiamondNet
400 Rella Blvd, STE 207-855
Montebello, NY 10901
USA

📧 Email

General:
info@loosediamondnet.com

Jeweler:

Avto.jeweler@loosediamondnet.com

Quotes: Quotes@loosediamondnet.com

📞 Phone:
+1 (608) 600-0852
SMS/Call: +1 (516) 206-6077

📱 Social Media:
Instagram: @loose_diamond_net
TikTok: @loosediamondnet

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