Yes. Loose Diamond Net offers natural diamonds, lab-grown diamonds, gemstones, fine jewelry, custom jewelry, and related products. Product availability may vary, and specific stones or designs may be subject to sourcing and confirmation.

Many diamonds and gemstones may include certification, grading reports, or supporting documentation when applicable. Any certificate or report provided with an item is issued according to the standards of the third-party grading laboratory or issuing party.

Yes. We make every reasonable effort to display our products accurately, but diamonds, gemstones, and jewelry may appear different depending on lighting, photography, magnification, screen settings, and natural stone characteristics.

We make reasonable efforts to provide accurate product descriptions, including details such as carat weight, color, clarity, cut, measurements, metal type, ring size, and certification information. Minor variations may occur due to measurement tolerances, photography, lighting, manufacturing processes, or third-party grading standards.

Yes. We offer custom-made jewelry, special orders, modified designs, made-to-order pieces, and bespoke rings depending on the request. Contact Us For Custom Pieces

Custom-made jewelry, engraved or personalized pieces, special-order settings, modified designs, made-to-order items, and bespoke rings are final sale unless defective or incorrectly produced.

Once a custom order has entered production, sourcing, design, stone setting, resizing, engraving, casting, or special preparation, it may not be eligible for cancellation, refund, return, or exchange unless otherwise approved in writing.

Custom order timelines vary depending on design, stone availability, production requirements, supplier timing, and quality-control review. Any timeline provided is an estimate and may be affected by circumstances outside our control.

Most orders are shipped within 2–3 business days after the order has been confirmed, reviewed, and cleared for processing. Business days do not include weekends, holidays, or carrier closure days.

Yes. We offer free economy shipping within the United States through trusted carriers such as FedEx, UPS, and USPS.

Eligible domestic shipments include full insurance and signature confirmation for added protection during transit.

Domestic delivery is typically completed within 4–6 business days after the package has been shipped, depending on the destination and carrier schedule.

Yes. For security purposes, high-value orders may require signature confirmation, adult signature, address verification, or additional delivery restrictions.

Yes. International shipping is available at a flat rate for customers worldwide. Delivery times may vary depending on destination country, customs processing, and local carrier handling.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, tariffs, local taxes, or other charges required by the destination country.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, returned packages, or additional shipping fees caused by incorrect or incomplete address information.

We offer a 14-day return period from the date your order is delivered. Return requests must be submitted within this timeframe and approved before the item is shipped back.

No. Returns requested after 14 days from the delivery date will not be accepted.

To qualify for a return, the item must be unused, unworn, and returned in the same condition as received. Original packaging, certificates, tags, and included materials must also be returned.

Yes. Return authorization must be approved before shipping the item back. Items sent back without prior authorization will not be accepted.

To start a return, contact us at:

info@loosediamondnet.com

If your return request is approved, you will receive return authorization, instructions, and a return shipping label when applicable.

Yes, earn points with every purchase and redeem for discounts.

Loose Diamond Net
400 Rella Blvd, Suite 207-855
Montebello, NY 10901
United States

Please inspect your item upon delivery. If your order arrives damaged, defective, incorrect, or materially different from its description, contact us immediately so we can evaluate and resolve the issue.

Once confirmed, we will provide a replacement, repair, or refund as appropriate.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@loosediamondnet.com.

No. Loose Diamond Net does not offer jewelry for temporary use or “try-out” purposes. Returned items must be unused, unworn, and in the same condition as received.

Returns or refunds will not be accepted when the item matches all listed specifications, certification details are accurate, and no manufacturing defect is present.

Exchanges and upgrades may be offered at our discretion. However, refund requests made after initiating an upgrade or exchange process will not be approved.

No. Upgrade options are reviewed case by case and may depend on product type, condition, availability, and approval by Loose Diamond Net.

Payment information is processed through secure third-party payment providers, including Shopify Payments or other available payment services. Credit card information is encrypted during transfer over networks.

Yes. For high-value orders, we may contact the customer before shipment to confirm order details, identity, shipping address, or delivery instructions. This helps protect both the customer and the shipment.