OVERVIEW

This website is operated by Loose Diamond Net®. Throughout the site, the terms “we,” “us,” and “our” refer to Loose Diamond Net®. Loose Diamond Net® offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, also referred to as “Terms.” These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, customers, vendors, merchants, suppliers, contributors of content, or any other users of the website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, purchase products, or use any services offered through the site.

Any new features, products, tools, services, or resources that are added to the current website shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products, services, website, or content for any illegal or unauthorized purpose. You may not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws, trademark laws, consumer protection laws, export laws, customs laws, or any other applicable regulations.

You must not transmit any worms, viruses, malware, spyware, destructive code, or any code of a harmful nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks, as well as changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, website content, product information, images, text, branding, or any contact through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate, complete, and current information on this website. However, we are not responsible if information made available on this site is not accurate, complete, current, or free from typographical errors.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making purchasing decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law.

You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify, update, suspend, or discontinue the Service, or any part or content thereof, without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, discontinuance, product unavailability, or removal of any part of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return, exchange, cancellation, or refund only according to our Refund Policy.

For more details, please review our Refund Policy here: Refund Policy

We have made every reasonable effort to display as accurately as possible the colors, images, details, and descriptions of our products that appear on the website. However, we cannot guarantee that your computer monitor, mobile device, or display will accurately show any color, size, proportion, shine, finish, stone appearance, or product detail.

Because diamonds, gemstones, precious metals, and fine jewelry may appear different under different lighting conditions, product images are provided for general visual reference. Natural stones may vary in color, clarity, pattern, inclusion, shape, measurement, and appearance.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions, specifications, availability, and pricing of products are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal expectations, or that any errors in the Service will be corrected immediately.

SECTION 6 - DIAMONDS, GEMSTONES, CERTIFICATES AND PRODUCT DETAILS

Loose Diamond Net® may sell natural diamonds, lab-grown diamonds, gemstones, fine jewelry, custom jewelry, and related products. Product details may include information such as carat weight, color, clarity, cut, shape, measurements, certification, origin, treatment status, metal type, ring size, setting details, and other specifications.

We make reasonable efforts to ensure product information is accurate. However, minor variations may occur due to measurement tolerances, photography, lighting, magnification, manufacturing processes, stone characteristics, or third-party grading standards.

Diamond and gemstone grading may be provided by independent laboratories or third-party grading entities. We are not responsible for changes in third-party grading opinions, grading standards, certificate formats, report availability, or laboratory policies.

Any certificate, grading report, appraisal, or documentation provided with a product is intended to identify and describe the item according to the issuing party’s standards at the time of evaluation. Such documents should not be interpreted as a guarantee of future value, resale value, investment performance, or market price.

Unless specifically stated otherwise, products sold through our website are intended for personal use and not as financial investments.

SECTION 7 - CUSTOM ORDERS AND SPECIAL ORDERS

Custom orders, made-to-order items, modified jewelry, special requests, resized items, engraved items, personalized products, and items sourced specifically for a customer may be subject to different processing times, payment requirements, cancellation restrictions, and return limitations.

Once a custom order has entered production, sourcing, design, stone setting, resizing, engraving, casting, or any special preparation stage, the order may not be eligible for cancellation, refund, return, or exchange unless otherwise stated in writing by us.

Production timelines for custom or special orders are estimates only. Delays may occur due to stone availability, supplier delays, design changes, manufacturing requirements, quality-control review, shipping delays, or circumstances outside our control.

By placing a custom or special order, you confirm that all details provided by you, including size, design, stone preference, metal preference, engraving, spelling, shipping information, and other specifications, are accurate.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method, per billing address, or per shipping address. These restrictions may include orders placed by or under the same customer account, the same credit card, the same PayPal account, the same billing address, the same shipping address, or any other identifying information.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

We reserve the right to limit, refuse, or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, unauthorized brokers, fraudulent buyers, or parties involved in suspicious activity.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, billing address, shipping address, phone number, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy here: Refund Policy

SECTION 9 - SHIPPING, DELIVERY AND INSURANCE

Orders may be subject to quality-control review, payment verification, fraud prevention review, address confirmation, identity verification, and shipment preparation before they are shipped.

Shipping timelines shown on the website are estimates only and are not guaranteed unless explicitly stated in writing. Business days do not include weekends, holidays, carrier closure days, or delays caused by circumstances outside our control.

Domestic shipments may be shipped through carriers such as FedEx, UPS, USPS, or another carrier selected by us. For security purposes, high-value orders may require signature confirmation, adult signature, insurance, address verification, or additional delivery restrictions.

Once a package is transferred to the shipping carrier, delivery timing may be affected by the carrier, weather, holidays, customs, incorrect addresses, security delays, or other issues outside our control.

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, tariffs, local taxes, or other charges required by the destination country. We are not responsible for delays caused by customs processing or local import regulations.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, returned packages, or additional shipping fees caused by incorrect or incomplete address information provided by the customer.

Once an insured package is marked as delivered by the carrier, especially when signature confirmation is provided, the order may be considered successfully delivered.

SECTION 10 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, conditions, or endorsement of any kind.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new services, products, features, or resources through the website. Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 - THIRD-PARTY LINKS

Certain content, products, services, tools, or resources available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining, evaluating, verifying, or guaranteeing the content, accuracy, policies, practices, products, services, or availability of any third-party materials or websites.

We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, services, or transactions.

We are not liable for any harm, damages, losses, delays, fees, or issues related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites.

Please review carefully the third-party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, such as contest entries, reviews, images, testimonials, or other materials, or if without a request from us you send creative ideas, suggestions, proposals, plans, comments, feedback, or other materials, whether online, by email, by postal mail, through social media, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, display, and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, obscene, abusive, misleading, harmful, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive, obscene, misleading, defamatory, harmful, or malicious material, or contain any computer virus, malware, spyware, or other harmful code that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, impersonate another person or entity, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

You may review our Privacy Policy here: Privacy Policy

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, omissions, or outdated information. These may relate to product descriptions, diamond or gemstone details, pricing, promotions, offers, shipping charges, transit times, availability, images, certificates, or other product or service information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site, its content, products, or services:

For any unlawful purpose.

To solicit others to perform or participate in unlawful acts.

To violate any international, federal, state, provincial, or local laws, rules, regulations, or ordinances.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any protected category under applicable law.

To submit false, inaccurate, or misleading information.

To upload or transmit viruses, malware, malicious code, or any other type of harmful code that will or may be used in any way that affects the functionality or operation of the Service, any related website, other websites, or the Internet.

To collect, track, or misuse the personal information of others.

To spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise interfere with the normal operation of the website.

For any obscene, immoral, fraudulent, deceptive, abusive, or malicious purpose.

To interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, accurate, reliable, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate, reliable, complete, or suitable for your intended purpose.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.

This includes, without limitation, all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Loose Diamond Net®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, licensors, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of any of the Service or any products purchased through the Service.

This also includes any other claim related in any way to your use of the Service or any product, including but not limited to errors or omissions in any content, or any loss or damage of any kind incurred as a result of use of the Service, any content, or any product posted, transmitted, sold, delivered, or otherwise made available through the Service, even if advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Loose Diamond Net®, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and representatives from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, your violation of the rights of a third party, your misuse of the Service, or your violation of any documents incorporated by reference.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services, or any part thereof.

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, proposals, and understandings, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of NJ, United States, without regard to conflict of law principles.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, modify, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: info@loosediamondnet.com

Phone: +1 (608) 600-0852

Fax: (201) 801-7075

Loose Diamond Net®