OVERVIEW

This Privacy Policy describes how Loose Diamond Net® collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, make a purchase, contact us, subscribe to marketing communications, or otherwise use our products and services.

Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to Loose Diamond Net®. The terms “you” and “your” refer to visitors, customers, account holders, and any other users of our website or services.

By accessing our website, purchasing from us, submitting information to us, or using our services, you agree to the practices described in this Privacy Policy. This Privacy Policy should be read together with our Terms of Service, Refund Policy, Shipping & Delivery Policy, and any other policies posted on our website.

Our online store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information provided to us by third-party service providers.

Personal information may include, but is not limited to:

Your name.

Billing address.

Shipping address.

Email address.

Phone number.

Payment information.

Order history.

Account login information.

Customer service messages.

Product preferences.

Custom order details.

Ring size, jewelry preferences, diamond or gemstone preferences, and related purchase information.

Fraud prevention, verification, and transaction review information.

Website usage information.

Device and browser information.

IP address.

Cookies, pixels, analytics data, and similar tracking information.

We may also collect information you provide when you submit forms, request appointments, ask questions, leave reviews, contact customer support, subscribe to emails, or communicate with us through email, phone, text, social media, or other channels.

SECTION 2 - INFORMATION RELATED TO ORDERS AND TRANSACTIONS

When you place an order, we collect information necessary to process, verify, fulfill, ship, insure, and support your purchase.

This may include your name, billing address, shipping address, email address, phone number, payment details, order contents, product selections, delivery preferences, and transaction history.

For high-value products, including diamonds, gemstones, fine jewelry, custom jewelry, and special orders, we may collect or review additional information for fraud prevention, address confirmation, identity verification, insurance requirements, or shipping security.

We may use this information to confirm order accuracy, prevent unauthorized transactions, reduce fraud risk, comply with payment processor requirements, and protect both the customer and our business.

SECTION 3 - PAYMENT INFORMATION

Payment information is processed by third-party payment processors, including Shopify Payments or other payment services made available through our website.

We do not intentionally store full credit card numbers on our own systems. Payment processors may collect, process, and store payment information according to their own privacy policies, security practices, and legal obligations.

We may receive limited payment-related information, such as payment status, transaction ID, billing details, card brand, last four digits of the payment card, fraud analysis results, and confirmation that payment was approved or declined.

SECTION 4 - HOW WE USE YOUR INFORMATION

We use personal information for business and commercial purposes, including to:

Process and fulfill orders.

Confirm payment and billing information.

Ship products to you.

Provide tracking and delivery updates.

Verify order accuracy.

Perform quality-control review.

Provide customer service.

Respond to questions, requests, and complaints.

Manage customer accounts.

Process returns, exchanges, cancellations, or refund requests.

Communicate with you about orders, products, policies, or services.

Create, manage, and complete custom orders.

Source diamonds, gemstones, jewelry, or related products requested by you.

Prevent fraud, unauthorized transactions, chargebacks, and abuse.

Protect our website, business, customers, and service providers.

Improve our website, products, services, and customer experience.

Send marketing communications, where permitted.

Display product reviews, testimonials, or customer-submitted content, where permitted.

Comply with legal, tax, accounting, insurance, customs, shipping, and regulatory obligations.

Enforce our Terms of Service and other website policies.

SECTION 5 - CUSTOM ORDERS, JEWELRY DETAILS AND CUSTOMER PREFERENCES

If you request a custom order, special order, resizing, engraving, sourcing request, appointment, consultation, or product recommendation, we may collect information specific to your request.

This may include jewelry size, ring size, preferred stone shape, preferred diamond or gemstone type, metal preference, budget, design references, photographs, engraving text, delivery deadline, certificate preferences, and other details needed to complete your request.

We use this information only as reasonably necessary to provide the requested product or service, communicate with you, complete the order, prevent mistakes, and maintain business records.

SECTION 6 - AUTOMATICALLY COLLECTED INFORMATION

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, log files, analytics tools, and similar technologies.

This may include:

IP address.

Device type.

Browser type.

Operating system.

Pages viewed.

Products viewed.

Time spent on the site.

Referring website.

Search terms.

Cart activity.

Checkout activity.

Approximate location.

Interaction with emails or advertisements.

We use this information to operate the website, improve website performance, understand customer behavior, personalize the shopping experience, detect security issues, prevent fraud, and measure marketing effectiveness.

SECTION 7 - COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to provide website functionality, remember preferences, analyze traffic, support checkout, provide security, and assist with advertising or marketing.

Cookies may be placed by us, Shopify, analytics providers, advertising partners, payment processors, fraud prevention services, or other third-party service providers.

You may be able to control cookies through your browser settings. However, disabling cookies may affect website functionality, including shopping cart features, checkout, account login, and personalized services.

Where required by law, we will provide cookie notices, consent options, or opt-out mechanisms.

SECTION 8 - SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

Our store is hosted on Shopify Inc. Shopify processes personal information as part of operating the e-commerce platform, checkout, payment processing, order management, analytics, and related services.

We may also use third-party service providers to help operate our business, including:

Payment processors.

Shipping carriers.

Insurance providers.

Fraud prevention tools.

Analytics providers.

Email marketing platforms.

Customer support tools.

Advertising platforms.

Website hosting and security providers.

Tax, accounting, and legal service providers.

Product suppliers, diamond suppliers, gemstone suppliers, jewelry manufacturers, setters, appraisers, grading laboratories, or repair providers when necessary to complete an order.

These third parties may access personal information only as needed to provide services to us or to you, and they are responsible for handling personal information according to their own legal obligations and privacy practices.

SECTION 9 - WHEN WE SHARE INFORMATION

We may share personal information in the following situations:

With Shopify and related e-commerce service providers.

With payment processors to complete transactions.

With shipping carriers to deliver orders.

With insurance providers for insured shipments.

With fraud prevention and verification providers.

With customer support, email, marketing, and analytics providers.

With suppliers, jewelers, setters, appraisers, grading laboratories, or service providers needed to complete an order.

With professional advisers, including attorneys, accountants, insurers, and tax professionals.

With government authorities, regulators, customs agencies, law enforcement, courts, or other parties when required or permitted by law.

With another business in connection with a merger, sale, restructuring, acquisition, financing, or transfer of business assets.

We do not sell your personal information in the ordinary meaning of selling customer lists for money. However, some privacy laws may define “sale” or “sharing” broadly to include certain advertising, analytics, or tracking activities. Where required, we will provide applicable opt-out rights.

SECTION 10 - MARKETING COMMUNICATIONS

If you sign up for marketing emails, request updates, make a purchase, or otherwise provide your contact information, we may send you marketing communications about products, promotions, offers, services, or updates.

You may opt out of marketing emails by using the unsubscribe link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send non-marketing messages related to your orders, account, transactions, policy updates, security, customer service, or legal obligations.

SECTION 11 - TEXT MESSAGES AND PHONE COMMUNICATIONS

If you provide your phone number, we may use it to contact you regarding your order, delivery, appointment, custom request, fraud prevention, customer service, or other transaction-related matters.

We will not send promotional text messages unless we have any consent required by applicable law.

Message and data rates may apply depending on your mobile carrier.

SECTION 12 - USER REVIEWS, TESTIMONIALS AND SUBMISSIONS

If you submit a review, testimonial, image, comment, or other content, we may display or use that content in accordance with our Terms of Service and applicable law.

Please do not submit personal information in public reviews or comments that you do not want others to see.

We may moderate, edit, remove, or decline to publish user-submitted content at our discretion.

SECTION 13 - PERSONAL INFORMATION OF CHILDREN

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Users must be at least the age of majority in their state, province, or country of residence, or use the website with the consent of a parent or legal guardian, as stated in our Terms of Service.

New Jersey’s privacy law includes protections for personal data and recognizes sensitive categories of data; if a business processes certain sensitive data, consent obligations may apply.

SECTION 14 - SECURITY OF PERSONAL INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, payment system, storage system, or electronic communication is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

SECTION 15 - DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information, the nature of the transaction, legal requirements, tax and accounting obligations, fraud prevention needs, dispute resolution, warranty or service obligations, chargeback periods, insurance requirements, customs requirements, and business recordkeeping needs.

For example, order records, invoices, payment confirmations, shipping records, refund records, tax documents, and customer service communications may be retained for business, legal, accounting, and fraud prevention purposes.

SECTION 16 - YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Confirm whether we process your personal information.

Access personal information we maintain about you.

Correct inaccurate personal information.

Delete personal information, subject to legal exceptions.

Obtain a copy of personal information in a portable format.

Opt out of certain targeted advertising.

Opt out of certain sales of personal information, if applicable.

Opt out of certain profiling decisions, if applicable.

Withdraw consent where processing is based on consent.

Appeal a decision we make regarding your privacy request, where required by law.

New Jersey’s Data Privacy Law gives covered consumers rights including access, correction, deletion, portability, and opt-out rights related to targeted advertising, sale of personal data, or certain profiling. The law became effective January 15, 2025.

To submit a privacy request, contact us using the information listed in the Contact Information section below.

SECTION 17 - NEW JERSEY PRIVACY RIGHTS

If you are a New Jersey resident and the New Jersey Data Privacy Law applies to us and to your personal information, you may have the right to submit a request regarding your personal data.

These rights may include:

The right to confirm whether we process your personal data.

The right to access your personal data.

The right to correct inaccuracies in your personal data.

The right to delete personal data provided by or obtained about you.

The right to obtain a copy of your personal data in a portable and readily usable format, where technically feasible.

The right to opt out of processing for targeted advertising.

The right to opt out of the sale of personal data.

The right to opt out of certain profiling that produces legal or similarly significant effects.

The right to appeal our decision if we deny your privacy request.

The New Jersey Division of Consumer Affairs states that the law applies to certain businesses that conduct business in New Jersey or produce products or services targeted to New Jersey residents and meet specified processing thresholds.

To exercise your New Jersey privacy rights, contact us at:

Email: info@loosediamondnet.com

Phone: +1 (608) 600-0852

Please include “New Jersey Privacy Request” in the subject line of your email.

We may need to verify your identity before completing your request. Verification may require matching information you provide with information we already maintain, such as your name, email address, phone number, order number, billing address, or shipping address.

We will respond within the time required by applicable law.

SECTION 18 - SENSITIVE PERSONAL INFORMATION

We do not intentionally collect sensitive personal information unless necessary for a specific business purpose, legal requirement, transaction verification, fraud prevention, or service requested by you.

Sensitive personal information may include certain government identification information, precise geolocation, financial account access information, biometric data, health information, information about children, or other categories defined by applicable law.

We do not knowingly use sensitive personal information for purposes that are not reasonably necessary to provide our products or services unless permitted by law or authorized by you.

SECTION 19 - FRAUD PREVENTION AND HIGH-VALUE ORDERS

Because we sell diamonds, gemstones, fine jewelry, and other high-value products, we may use fraud prevention, payment verification, address confirmation, identity review, and transaction monitoring tools.

This may involve reviewing order details, billing information, shipping information, payment status, IP address, device information, fraud analysis signals, previous order history, and other information reasonably necessary to protect against fraudulent, unauthorized, or suspicious transactions.

We may delay, hold, cancel, or refuse orders that appear suspicious, fraudulent, incomplete, inconsistent, or high-risk.

We may also share necessary information with payment processors, fraud prevention providers, shipping carriers, insurers, banks, law enforcement, or other relevant parties where permitted or required by law.

SECTION 20 - INTERNATIONAL USERS

If you access our website from outside the United States or place an international order, your information may be processed in the United States or in other countries where our service providers operate.

By using our website or submitting information to us, you understand that your information may be transferred, stored, and processed outside your country of residence.

International customers are also responsible for customs, import, tax, and delivery information required to process and deliver their orders.

SECTION 21 - DO NOT TRACK AND GLOBAL PRIVACY CONTROLS

Some browsers or devices may offer “Do Not Track” settings or similar privacy signals. Because there is not always a consistent industry standard for responding to “Do Not Track” signals, our website may not respond to all such signals.

Where required by applicable law, we will recognize legally required opt-out preference signals, such as Global Privacy Control, if they are supported by our website platform or service providers and apply to the relevant processing activity.

SECTION 22 - THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, payment tools, social media platforms, review platforms, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

When you leave our website or interact with a third-party service, you should review that third party’s privacy policy and terms.

SECTION 23 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, change, modify, or replace this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

It is your responsibility to review this Privacy Policy periodically.

SECTION 24 - CONTACT INFORMATION

Questions about this Privacy Policy, your personal information, or your privacy rights should be sent to us at:

Loose Diamond Net®

Email: info@loosediamondnet.com

Phone: +1 (608) 600-0852

Fax: (201) 801-7075