SHIPPING & DELIVERY At Loose Diamond Net®, every order is carefully inspected, packaged, and shipped with security and accuracy in mind. Because diamonds, gemstones, and fine jewelry require careful handling, we follow a strict quality-control process before any item leaves our facility.

Once an order is placed, our team reviews the order details and performs a quality check to verify the stone’s specifications, condition, and accuracy. This may include confirming the diamond or gemstone details, certificate information, measurements, setting details, and overall presentation of the item. We do this to ensure that every order meets our standards before shipment.

After the quality check is complete, the item is securely packaged for transit. Most orders are shipped within 2–3 business days after the order has been confirmed and cleared for processing. Business days do not include weekends, holidays, or carrier-observed closure days. We offer free economy shipping within the United States through trusted carriers such as FedEx, UPS, and USPS.

All eligible domestic shipments include signature confirmation and full insurance for added protection during transit. Delivery is typically completed within 4–6 business days after the package has been shipped, depending on the destination and carrier schedule. For security reasons, all packages may require an adult signature upon delivery.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Tracking information will be provided once the order has been shipped. Please allow the carrier sufficient time to update tracking details after the package has been scanned into their system. We also offer international shipping to customers worldwide at a flat-rate shipping fee.

International delivery times may vary depending on the destination country, customs processing, and local carrier handling.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country. These charges are not included in the item price or shipping cost unless clearly stated otherwise.

Please note that delivery timelines are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs inspections, security reviews, or other circumstances outside of our control may affect delivery time.

For high-value orders, we may contact the customer before shipment to confirm order details, identity, shipping address, or delivery instructions. This additional verification helps protect both the customer and the shipment. Once an insured package is marked as delivered by the carrier with signature confirmation, the order is considered successfully delivered.

Customers should inspect their package immediately upon receipt and contact us right away if there are any issues with the shipment.