Refund Policy
At Loose Diamond Net, we stand behind the craftsmanship, authenticity, and quality of every piece we offer. Your satisfaction is important to us, and we aim to provide a transparent and fair return process. Please review this policy carefully before placing an order.
14-Day Return Window
We offer a 14-day return period from the date your order is delivered. Return requests must be submitted within this timeframe and approved before the item is shipped back to us.
Returns requested after 14 days from the delivery date will not be accepted.
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
The item must be unused and unworn.
The item must be returned in the same condition as received.
Original packaging, certificates, tags, and included materials must be returned with the item.
Proof of purchase is required.
Return authorization must be approved before shipping the item back.
Items sent back without prior authorization will not be accepted.
How to Request a Return
To start a return, please contact us at:
If your return request is approved, you will receive return authorization, instructions, and a return shipping label when applicable.
Return Address
Loose Diamond Net
400 Rella Blvd, Suite 207-855
Montebello, NY 10901
United States
Damaged, Incorrect, or Misrepresented Items
Please inspect your item upon delivery. If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us immediately so we can evaluate and resolve the issue.
Once confirmed, we will provide a replacement, repair, or refund as appropriate.
Custom & Personalized Items
The following items are final sale unless defective or incorrectly produced:
Custom-made jewelry.
Engraved or personalized pieces.
Special-order settings or modified designs.
Made-to-order or bespoke rings.
If you are unsure about an item’s return eligibility, please contact us before purchasing.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to the original payment method within 10 business days. Processing time may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us.
Fair Use of Our Return Policy
Returns or refunds will not be accepted when the item matches all listed specifications, certification details are accurate, and no manufacturing defect is present.
Unauthorized chargebacks or disputes without valid cause may result in account or order restrictions.
We are happy to provide certificates, detailed specifications, photos, videos, and consultation assistance before purchase to help customers make informed decisions.
Try-Out Purchases & Upgrade Policy
Loose Diamond Net does not offer jewelry for temporary use or “try-out” purposes.
Exchanges and upgrades may be offered at our discretion; however, refund requests made after initiating an upgrade or exchange process will not be approved.
Policies are enforced consistently to ensure fairness for all customers.
Questions
For assistance, please contact:
